eWorld March 2017 – My First Tradeshow Experience

My name is Henry and I’m the business development Executive here at Market Dojo. Part of my role is to help the company exhibit at eWorld, which is a conference based on supply chain and procurement software.

This time around, we decided that we would get up early and drive down to eWorld in the morning from Gloucestershire. 4 o’clock in the morning is the worst type of 4 o’clock there is. I was, however lucky enough to have time for a proper coffee before setting off to meet the rest of the team and drive into London.

When we did get to London, myself and Peter Glass set up our fantastic stand that had been organised by Craig Knowles, our marketing guru, while Alun and Lewis parked the car. This year we had a secret weapon. A fresh coffee machine. After some complaints about the quality of coffee available at the last eWorld, we wanted to offer something that everyone needs in a long exhibition day. Fresh coffee. Simple, aromatic and uncomplicated. A bit like Market Dojo when it comes to eSourcing.

That, coupled with the Bacon Sandwiches available for exhibitors, which made me momentarily forget my almost-kosher diet, helped satiate a growing hunger that had been awoken as I got into the car at 5 am.

We met many fantastic delegates from companies all over the world and fellow exhibitors including the lovely team at Baker Wanless. Many were familiar faces, returning, again and again, to tell us how amazing Market Dojo is and how we’re at the forefront of the industry (true words and a direct quote from one of our lovely customers). Many were fairly new to eSourcing and we got to show them how an event would look like in the tool, which was great.

It’s one of the pleasures of the job, teaching people a better way to do things. Some people weren’t really aware of auctions or what they can do to help hit savings targets within procurement teams. Other people have used them but they were too complicated and thus have avoided them going into future projects.

Just before we started taking stuff down at the end of the day, we have a draw every eWorld for the winner of a month’s free license. This year the winner was Debbie Wright. Watch the video of the live draw below.

The Market Dojo afterparty was held in a lovely Lebanese restaurant somewhere in Knightsbridge. An ever adventure loving company, the entire table had Kafte kebabs, which were delicious. We then packed in the car for a chat about where Market Dojo was headed next. We all agreed it was for even bigger and better things.

Market Dojo helps procurement professionals negotiate better with our on-demand eSourcing tools. If you’d like to find out more, get in touch or register for free and play around with our software for yourself!

The Trials and Tribulations of a Software-as-a-Service Company

Market Dojo provides an eSourcing solution based entirely in the cloud. And whilst we boast about all the benefits of being a SaaS company, such as pay per use pricing and delivery, instant access, and the ability to try the software before committing to a purchase, it would be beneficial to explain what exactly SaaS really means.

We worked with our knowledgeable partner Kelly Barner at Buyers Meeting Point to discuss what makes SaaS different to cloud computing, how we benefit from working with our SaaS suppliers and how users can benefit from working with us.

Blog Talk Radio: Does Strategic Sourcing via SaaS Lead to Solution Disposability?

Check out the Blog Talk Radio above and get in touch if you have any questions. How do you best utilise SaaS providers? Or maybe you’re part of a SaaS company, what pros and cons have you discovered?

Don’t forget you can always sign up for free here and check out the benefits of a SaaS eSourcing tool.

5 Top Tips to no longer fear Reverse Auctions

This article is to help you overcome what seems to be a very scary concept to organisations – the reverse auction. Too many procurement people, or perhaps your stakeholders, the mere mention of the word ‘reverse auction’ can install huge pangs of anxiety, or even terror. There is a misconceived notion that reverse auctions are complex beasts, that only the most experienced, battle-hardened procurement professional is capable of running.

There is a common saying that “People fear what they don’t understand” so we’re here to help you and your stakeholders overcome your fear of reverse auctions. These 5 top tips are designed to tackle any feelings of fear you have towards reverse auctions, and hopefully, teach you that they are something to embrace.

Top tip 1 – Pick your initial categories strategically and prove the value

Our study into reverse auctions showed that 90% of respondents thought stakeholder buy-in was the major barrier to running reverse auctions, (Read our barriers to reverse auctions blog here). If possible, try and choose some non-sensitive categories to run reverse auctions on, to begin with. Office Supplies is a great choice for this (apologies to those of you who are very precious over the type of pen you have). Invite stakeholders to view the auction, showcase the value you can offer and hopefully it will be a springboard for success to attack some other categories.

When it comes to choosing which category to run a reverse auction on, look for those which are easy to define, has savings potential, and high liquidity (high number of capable and interested suppliers).

Top tip 2 – Sell the benefits to all parties

This tip applies to both your stakeholders and suppliers. For suppliers, in what other scenario do they have an opportunity to receive some live feedback on their competition and where they sit in the market. Typically, the only feedback suppliers will receive is what the procurement lead offers them, and this can be hard to come by.

For stakeholders, the obvious benefits to reverse auctions would be price, but there are much more. It can offer insights into bench marking as well as true Market Price. We’ve seen some reverse auctions where 5 suppliers have been within £100 of each other for a £million contract – that is true market compression. It is also a much more efficient negotiation method where you can involve multiple participants over short timescales, and with no geographical constraints.

Top tip 3 – Seek guidance from your solutions provider
Your solutions provider should have seen a wealth of eAuctions completed across their client base, across a huge selection of categories too, and are in an ideal position to help you with construction and strategy for your eAuction. Don’t be afraid to pick their brains, they’ve probably seen your category put through a reverse auction, or something very similar. At Market Dojo, we’ve seen over 10,000 eAuctions across more than 150 categories run through our tool. We want to see our clients succeed, so we offer lite strategic advice included within our licence cost, to maximise the likelihood of success.

Top tip 4 – Communication is key – get your suppliers bought into the process
I cannot reiterate the importance of communication throughout the reverse auction process. Communication needs to be clear and consistent from start to finish and will help with any objections you have from suppliers. Explain to your suppliers why you’re looking to do a reverse auction, hold a session with all the suppliers to give them the opportunity to raise any concerns they have and take the time to give them feedback to alleviate those concerns. Inform them about the award criteria you’re going to use (see Tip 5), and ensure that your award method is consistent.

Some suppliers will have a negative perception of reverse auctions, but the way that you communicate will go along way to changing their opinion. Please do not change the award criteria at the last minute, as it will completely undermine the entire process.

Top tip 5 – You are not obligated to go with the lowest price

“We’re not an organisation which buys purely on the lowest price” – Good because you don’t have to! There is absolutely no obligation to go with the cheapest quote within the auction. More often than not, reverse auctions are run under what’s called a ‘buyer’s choice’ meaning you have free reign to award the business to whatever supplier you see fit.

Furthermore, you can actually run weighted reverse auctions, therefore combining the quality aspect to your tender with pricing in the reverse auction. This works in exactly the same way as if you were to run a weighted RFQ, but with live rankings based on a combination of price and quality scores. There is no reason to not run a reverse auction based on the objection of a price.

Don’t forget the importance of communication to your suppliers – make sure you follow through on your actions.

For more information on barriers to reverse auctions click here.

Market Dojo helps procurement professionals negotiate better with our on-demand eSourcing tools. If you’d like to find out more, get in touch or register for free and play around with our software for yourself!

Misconception of Categories

There’s often a misconception within procurement and eAuctioning that success with using eSourcing solutions relies heavily on the type of categories. Typically, categories such as stationery and IT equipment are thought to be more suitable for eAuctions than other complex categories. However, the auctions ran through our tool suggest differently.
Here I have listed just a few categories which have been run through our software recently.

Food can often be thought of as complex category as the specifications and health and safety regulations require careful onboarding and strict requirements from suppliers. However as shown, cupboard essentials can be run through eAuctions! So don’t rule them off too quickly, they could reap you some huge savings depending on your specification.

This is an easier category that is often ran through the tool. Specifications are relatively easily defined, depending on how you limit the specification. E.g. size and shape are much easier to modify, with the ability for suppliers to make this a highly competitive lot, ensuring you get the market price.

Items in this category surprisingly have been successfully sourced through eAuctions. However, tight specifications and strict onboarding protocols are essential to make this a success.

An especially easy category to define with a highly competitive market. However, your requirements need to be relatively sizeable to attract participants and gain substantial savings. Numerous Market Dojo clients run these categories frequently through our tool.

A highly competitive market depending on specification. Potential to generate high savings if suppliers have been correctly onboarded and potentially allow suppliers to offer next best alternative. However, a company may want to stick with a particular brand, limiting your negotiation opportunities.

These types of categories have successfully been run through the Market Dojo tool, producing high savings for many Market Dojo customers. The potential for a loose specification gives it the ability to source from numerous suppliers for increased competition and additional savings.
The benefit of allowing users to customise their requests through questionnaires allows just about anything to be auctioned through our software. As you can see from the list, there is a variety of categories sourced through our tool. Even for more tricky categories, we offer a service to govern the onboarding processes called SIM Dojo to ensure that proper practice is met. So don’t be put off running complex categories through an eAuction tool!
If you are interested in any of the services that we provide such as Market Dojo and SIM Dojo mentioned to help run your eAuctions and govern supplier onbaording click here for more information.

My First eWorld – September 2017

Six months and here we are again, eWorld September 2017. I am sure that for the rest of the team at Market Dojo it felt like a bout of Deja Vu having gone for the past 6 years but for myself, this happened to be my first trade show since starting here earlier this month.

Luckily, this time around we stayed in a hotel the evening before so missed the 4am start which I believe is the traditional Market Dojo eWorld routine.

So starting the day feeling fresh at sunrise, we headed down to the QEII Centre in Westminster to set up for the day. I worked my marketing magic to make the stand look pretty great (if I do say so myself) on time for delegates arrival at 8am.
We had the privilege of being situated next to two of our close partners standsProvalido and Per Angusta.

The brilliant Claire Boffey who organises the popular event biannually, ensured all the sponsors had free bacon rolls to prepare us for the big day ahead. Unfortunately, for vegetarians like me, this meant sampling lots of chocolates from various stands which gave me the perfect opportunity to gain an insight into other competitors and procurement solutions on the market.

I think for ‘newbies’ like myself, it was interesting to see the range of people which attend the event. Not everyone is there for new opportunity it seemed, which surprised me (just there for CIPS points!) however the ones which were, showed just how applicable Market Dojo is to the market, as many procurement teams are so stuck in old ways and could benefit massively from using a tool to eSource.

The talk given by Interserve, our client for over a year now, grabbed everyone’s attention. The representatives on the day, Kevin Davies and Mandeep Chana, Spoke about changing behaviour through technology, such a popular choice of topic that the room had to be upgraded to a larger space (We hope this had nothing to do with the “free biscuits” title given in the pamphlet!)

Interserve gave an honest talk about their experience of implementing an eProcurement solution, explaining their hardships along the way with software, communication and processes. However choosing the right supplier was fundamental to their success, yep that’s right… us (MARKET DOJO) and Per Angusta.

Our prize draw for a free month licence for Market Dojo was drawn from a hat by Pierre from Per Angusta and Pete from our sales team. Our lucky winner this time, was Kunal Khanderia from Hilton Hotels.

As the day appeared to come to a close, we had some of our best conversations with people who were really keen to learn more about the world of eSourcing and also some of our other products such as category analysis. This went down very well with a glass of white wine to finish a fun first day at eWorld.

Finally! (nearly finished I promise) before heading off back to Gloucestershire, we went for my cuisine of choice, Italian at Colosseo just a 5 minute walk from the QEII centre for some real food (by that, I obviously mean pasta) before another day back at the office!

If you didn’t get the chance to come to the event or missed us for any reason and think Market Dojo could have been of interest to you, don’t hesitate to get in touch for more information or try out our free sandpit tool here!

Market Dojo helps procurement professionals negotiate better with our on-demand eSourcing tools. If you’d like to find out more, get in touch or register for free and play around with our software for yourself!

One to One with the newest member of Market Dojo

Market Dojo is pleased to announce the latest member of Team Dojo. Angie will be joining us as part of our growing marketing team, she glided through the Market Dojo interview process and we are really pleased to welcome her to the team. 

What made you apply to Market Dojo?
Interestingly, a path into the world of procurement and software was something which had never really caught my attention, partly because I was unsure of what sector I was ever going to work in and partly because I didn’t have much knowledge on this world of business. However, what I did have was a keen interest in Marketing. A family member with previous experience in procurement services told me about Market Dojo and after a brief phone call with one of the directors what was apparent was the range of opportunity available. Once meeting the team, I realised everyone had a genuine energy for the company which I value highly as a prospectus employee.

What are you looking forward to in your new role?
I am most excited about being able to bring new ideas to Market Dojo on how we can better inform potential customers of our product to encourage more sales.
 
What is different about Market Dojo?
For me, it’s that the service is based around getting other businesses the best deals. I have always wanted to go into a career where I can provide something beneficial to others and taking a commercialised business route being able to do this seemed quite unlikely.

If you didn’t go into marketing, what other profession would you have considered?
I think I would have remained studying for a couple of years to become a Doctorate in the field of Psychology, where I would have pursued a career within the mental health sector specifically to help those with eating disorders. Why I chose to work within a business instead is because the NHS underfund the mental health services drastically and I feel I would not be able to help to the extent I would like. I also was hungry to jump start my career and get into working life earlier, and knowing that I have a keen interest in what makes people tick and how to utilise this, assured me that Marketing was the perfect profession for me.
 
What is your favourite book/movie?
Probably Harry Potter, I recently went to London to watch the final book in theatre, ’Harry Potter and the Cursed Child’. It was absolutely amazing, and you really have missed out if you haven’t had to pleasure to see it. The tickets were impossible to get hold of and I waited for hours online to grab just two a year in advance, so I guess I must be a pretty hard core fan.

What is the most embarrassing song you have on your phone?
I honestly have no embarrassing songs on my phone, or maybe I’m too self-assured of my own music taste

What is one thing about yourself that you think others would be surprised to know?
Ummm, probably that I worked in a fish and chip shop. My friends were all shocked because I am quite a girly girl, but I actually really liked the job! Had some very funny work friends and obviously the bonus of free chips, I really couldn’t complain…
 
Have you ever traveled abroad? What was your favourite country?
Yes. Probably Thailand which I visited this summer with close friends. It was a budget/travel style holiday but the food and beaches were pretty insane. I have never been to America, and would LOVE to go! On one hand I want to go all out and splurge on a luxury break in LA, but on the other hand, I kind of want to travel South America and visit the likes of Bolivia, Chile, and Peru! Although a friend of mine did that a couple of months ago and ended up getting Salmonella poisoning, parasites you name it! But the pictures were absolutely amazing, I was very jealous.

What are your hobbies and interests?
Hobbies are definitely eating out (I’m the biggest foodie ever!), binging on a good TV drama, and I guess health and fitness. I’d prefer to say health and fitness is more of an interest as I really care about my diet and ensuring an active lifestyle and 8 times out of 10 make it to the gym and eat super good foods but I do struggle because it’s not always what I want, to slug myself to do a workout or stop myself from eating a whole bar of chocolate!
 
Where do you see yourself in 5 years?
Okay, not to follow the crowd on this one but for sure owning my own house. I’m super interested in property and interiors always looking for ideas on Pinterest! I have already opened a help to buy ISA so that is for sure in the pipeline for 5 years time. Career wise, I hope to progress fairly quickly, I am a super hard worker and am keen to learn and absorb from the best. I hope to stay in the field of Marketing for several years, working my way up within this field and then maybe digress into product development. But this is just a thought, I’m sure after more work experience and getting a better grasp on business throughout my time here I will be able to better predict my path.

If you could be any animal in the world, what would it be?
Probably a snow leopard – they are super beautiful and are definitely my favourite animal.



What actor would you cast to play yourself in a movie?
There are some pretty amazing actresses and actors to chose from. But probably Angelina Jolie cause seriously who the hell wouldn’t want to be her!
Connect with Angie on LinkedIn.
Market Dojo helps procurement professionals negotiate better with our on-demand eSourcing tools. If you’d like to find out more, get in touch or register for free and play around with our software for yourself!

Market Dojo in Seventh Heaven

What do Market Dojo and these photos of celebrities have in common?

Extra prizes if you can all guess who they are – we’ll tell you at the end.
The answer is that they are all 7 years old at this snapshot in time.  And so earlier this month we quietly surpassed this milestone as well, although we can only aspire to achieve the same global acclaim!

Even in this short time, it’s astounding to witness how quickly technology has moved along on the one hand, yet on the other, it’s equally astounding how slowly it has propagated through the Procurement function where we are still discovering FTSE 250 companies with no eProcurement policy in place.

It reminds me of a previous article we wrote about what life would look like if we all still used all tech from the year 2000 (& not just procurement tech).  Find it here.

Anyhow, here’s a reflection of some of the main highlights of the past 12 months:

New Clients

The past 12 months has brought us some fantastic accounts with some pretty unique challenges, from global roll-outs intended to modernise the entire Procurement function – hear more about that at eWorld this September – through to a series of eAuctions run in the course of a few weeks that resulted in savings of $50m!

Recruitment

It has been another busy year on the recruitment front.  In September we welcomed James to join our Development team, closely followed by Henry in November within Business Development.  We’re also due to welcome Angie in September to join our Marketing team, plus have a couple of available opportunities in Business Development with plenty more to come.

We’re delighted to be able to offer our current Business Development Manager, Lewis, a change in his career path to build up our Customer Success team.  As a small firm, it’s genuinely exciting to be able to offer the team the ability to progress as they see fit.

Product Roadmap
Our customers have been hugely supportive in helping us to improve Market Dojo and allowed us to build many new features. We’ve had another hugely productive year but some of our favourites moments are:

Growth
This year we worked out that we’ve saved our clients over £1.3bn across 25,000 eSourcing events, at an average of 16% saving!  Quite astonishing really.

Inaugural conference
One of the genuine highlights of the year was our debut annual conference held in April at the historic Stonehouse Court Hotel.  The event was a great success with over 100 attendees on the day to listen to insightful talks from speakers including Robert Copeland, UK Procurement Director at G4S; Rob Lees, Commercial Director at the MoD; and Simon Boggis, former CPO at CEVA Logistics.

What will the next 12 months bring?
We’ll continue with our recruitment plans as well as push our brand further overseas to build on the success we’ve already seen to once again bolster our revenues by 50%.  We hope to be doing more with you all in the coming months!
PS:  The photos were of:  Prince William, Beyoncé, Madonna and Robert de Niro.  Well done if you got them all.

Market Dojo helps procurement professionals negotiate better with our on-demand eSourcing tools. If you’d like to find out more, get in touch or register for free and play around with our software for yourself!

Learn to be frugal by eSourcing like Google!

We’re presently running a survey to explore the barriers to eAuctions to truly understand why not all procurement professionals out there with 3 bids on the table instinctively progress to eAuction.

You can find the survey here if you have some thoughts.And so it was fortuitous timing that we stumbled across a public interview with the team behind Google’s Global Sourcing Centre of Excellence.

The interview explored Google’s eAuction experience and how they drive adoption to achieve excellent results, with an average rate reduction of 17% being very similar to the 16% that we’ve seen on average through Market Dojo.

They also see an additional 4% saving when RFPs are progressed to eAuction, as well as greatly reduced cycle times. Interestingly Google uses their own intuitive G Suite tools for their general eRFX. We use G Suite extensively in our business so we can see how that could work, with neat features for online collaboration, unlimited cloud storage and a slick survey tool.

Therefore one of their highest priorities is to fuel further adoption, given that a mandate is not the Google way. Their approach is to use the carrot rather than the stick using some of these key approaches;However similarly you could use G Suite as a CRM tool or an Accounting tool, but you’d potentially lack that best-of-breed application.

eAuctions, on the other hand, are much more challenging to replicate using email and online spreadsheets and so Google relies on third-party software.

To date, they have run over 900 eAuctions, yet that has covered only 20% of the total third-party expenditure. Their own objective is to eAuction at least 80% of the expenditure.

When a contract is awarded without concluding with an auction, the team follows up as to why that was. Perhaps the supply market was monopolistic or perhaps the stakeholder was vehemently against the idea. Either way, this closed loop feedback helps the team learn for next time.

Pivotal to it all is the eSourcing Centre of Excellence, as we’ve seen many times before. The Centre ensures continual process improvement, shared learning and promotion of eAuctions throughout the business, providing dedicated resources for doing so. Their work involves changing the minds and attitudes of the business to run eAuctions by helping to run them, freeing up the buyers to focus more on stakeholder relations.

One of our initial clients took a similar approach to this, with their COO storming into procurement meetings asking the team, “Don’t tell me why you can’t do it {eAuction}, tell me how you would do it”. This change in mindset provoked the stakeholders into constructively thinking how the eAuction could be run: quickly presenting a solution when previously there wa a deadlock.

Since mandating wasn’t an option, the next best course of action taken by the Google team was to affect the governance statement, reviewed by board members, that 80% of Google’s third-party expenditure will be competitively tendered every two years. eAuctions have become the preferred option, with business owners that opt out of using an eAuction needing an appropriate reason for doing so.

Google, like many others, are also conscious that price is just one factor in the total decision, and so post-auction they complete an internal scorecard to look at the total value from each supplier to select the ‘best bidder’ and not the ‘lowest bidder’, mitigating a common objection that eAuctions result in decisions based on price alone.

Finally, to quote the corporate code of conduct from Google’s parent company, Alphabet, “Do the right thing” – which we’d strongly suggest is to find reasons to use an eAuction for all your contract negotiations.

Market Dojo helps procurement professionals negotiate better with our on-demand eSourcing tools. If you’d like to find out more, get in touch or register for free and play around with our software for yourself!

[Guest Blog] Teaching deal making with Market Dojo

Jon Brinsmead has been buying goods and services for clients for over 20 years including Ahold Delhaize, Unilever and Transport for London. Over the same period of time, Jon has been providing training in commercial management. Jon shares his experiences and thoughts on teaching delegates how to conduct an effective sourcing event through the Market Dojo tool.

Teaching deal making with Market Dojo
I’ve been using Market Dojo’s eAuction software for 3 years now, together with a useful buying scenario provided by Market Dojo – to teach deal making to delegates on a commercial management course.

How it works – Delegates are given the role of seller and have to ‘bid’ into an eAuction for commodity items. The course leader acts as the buyer (and the seller’s manager) and runs the auction.

We run the auctions online, and in real-time, and delegates are given the objective of winning the sale and also making a profitable deal.

Outcomes
Delegates learn how to construct and execute a bidding strategy. They see the pressure that sellers can come under in a real time situation and get to practice in a safe playground. They also get to explore the ‘Price arena’ and understand how the deal-making situation affects supplier behaviours.

Benefits
Working with Market Dojo is a great experience, everyone is really helpful and the products have a low entry point for learning how to carry out basic operations. The software and service are rock solid. For a small investment of time, delegates get some great experience of the use of online eSourcing software and take away their experience to use in their own organisations.

Commercial bit
If he can help you with a commercial training needs or indeed any deal situation please don’t hesitate to contact him at Jon@Brinsmead.co.uk.

Market Dojo helps procurement professionals negotiate better with our on-demand eSourcing tools. If you’d like to find out more, get in touch or register for free and play around with our software for yourself!

Join our inaugural procurement event, Thursday 6th April

Market Dojo is hosting its inaugural procurement event on Thursday, 6th April. The event will offer procurement professionals the opportunity to network and learn from the experts.

“Creating Real Value from eSourcing”

 Thursday 6th April at Stonehouse Court, GL10 3RA.
The event will be hosted in the beautiful setting of Stonehouse Court Hotel and feature presentations from CPO’s, Procurement Directors and thought leaders within Procurement.

The full agenda can be found here.

Alternatively, fill in the short registration form here.
Consult with experts throughout the day to discover how you can make real savings on a number of different categories and learn new sourcing techniques.

Who will be presenting on the day?

Who else will be attending the event?
A number of senior procurement professionals from renowned brands will be attending the day including Next, Travis Perkins and McCarthy & Stone.
In addition to the attendees, a range of different procurement solutions will be on hand to offer procurement solutions for Sourcing, Contracts Management, Spend Analysis and Supplier Onboarding.

What do our attendees say?
“We are eager to be attending and finding new ways to generate real savings within procurement. In particular, we are interested in the new strategies that are being adopted within retail and freight procurement. – Philip Corbett, Procurement Manager, Travis Perkins

“It’s great to be invited to the Market Dojo event, for us the major benefit of the day is to find new ways in which we can increase eSourcing adoption with our procurement team and learn new best practice techniques.” – Daniel Higginson, eSourcing Manager, Next
“I’m looking forward to uncovering new ways that we can expand our sourcing categories, in particular Market and Energy procurement as key areas that we can produce further savings.” – Edward Dring, Procurement Manager, McCarthy & Stone

Market Dojo helps procurement professionals negotiate better with our on-demand eSourcing tools. If you’d like to find out more, get in touch or register for free and play around with our software for yourself!

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