And our survey says…

At the end of every completed e-auction, we ask participants for their feedback via an online survey. We find this a hugely important step to improving the experience for others. Certainly we’ve learnt a lot from our participants. Below are some survey responses from our bidders. On the whole it has been very positive with an average score of 8.3 out of 10, exemplifying how easy our participants find using the software. And if they find it easy, it should make your job as a host much easier as well.

A very good system. On line message is very good and is an easy system to use.
Score: 10/10”
User friendly efficient program.
Score: 8/10”
Very easy to follow, and excellent communication from [our host].
Score: 10/10”
It’s is a good way to tender, as you find out there and then if you have won.
Score: 7/10”
Software easy to use, although there was a glitch with the time toward the end of the auction (last 5mins kept repeating).
Score: 8/10”

* Afraid that is not a glitch but is our Dynamic Close, extending the final few minutes of an e-auction to give everyone a chance to re-bid. Useful feedback though that we should make this more obvious.

Gave me a second chance to win tender.
Score: 5/10”
Opportunity to win work that otherwise would be unavailable through straight tendering.
Score: 5/10”
Very professional E-Auction process.
Score: 10/10”
Systems easy to use, though end result is price orientated.
Score: 6/10”

* The auction can be price-focused, although it can also be weighted to include other factors, but the final decision is not.

Very good, clear and concise site.
Score: 8/10”
Very well run E-Auction.
Score: 10/10”
I would recommend your site and its functionality as I think it is really simple to use, clear and effective – on this basis I would score a 10. However, I have lowered my score to a 7 as I felt the pricing element of this bid in relation to spreadsheets / information provided / understanding of the market was not of a high standard…. Having said that, [the host] was very accommodating and professional in his responses to my numerous questions!
Score: 7/10”
Very easy to follow and use.
Score: 10/10”
Easy to navigate and user friendly.
Score: 10/10”
Very professional. Provided details of the process well in advance of the actual auction. Contactable 24/7 and able to help with any queries.
Score: 10/10”
It should be better visible if an bid has changed.
Score: 7/10”

* Fully agree, this has been added to our list of enhancements.

Simple process.
Score: 10/10”
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